Refund Eligibility
Refunds may be approved under the following conditions:
- Timeframe: Requests submitted within 7 days of delivery.
- Service Issues: Undelivered or incomplete services due to provider error.
- Non-Delivery: Failure to deliver on agreed timelines without communication.
- Technical Errors: Major issues caused by system or platform malfunctions.
Services Not Eligible for Refund
- Completed and client-approved projects.
- Change of mind or personal preference after delivery.
- Unrealistic job or interview outcomes (beyond our control).
- Requests submitted after 7 days of delivery.
- Custom or add-on services outside the standard package.
Please note: As our services involve personalized digital deliverables, once work has commenced, full refunds may not always be applicable.
Digital Nature of Services
OPTYP provides customized digital services (such as resume writing and profile optimization). As such, once a project begins, intellectual work and time are invested immediately, making complete refunds impractical unless due to non-performance or system errors.
Refund Process
Step-by-Step Refund Procedure
- Submit Request: Contact us at info@optyp.com.
- Provide Details: Include order ID, package name, and reason for refund.
- Review: Our support team reviews your request within 5 business days.
- Resolution: Refunds are processed within 7–10 business days after approval.
Information Required for Refund Requests
- Full name and registered email
- Transaction/Order ID
- Service package name
- Reason for refund and supporting documents (if applicable)
Partial Refunds
Partial refunds may be approved under the following scenarios:
- Project partially completed before cancellation.
- Scope change initiated mid-project.
- Specific deliverables not meeting defined quality benchmarks.
All partial refund amounts are evaluated case-by-case and communicated transparently.
Refund Methods & Timeline
| Payment Method | Refund Timeline | Processing Fee |
|---|---|---|
| Credit Card | 5–10 business days | No fee |
| Debit Card | 3–7 business days | No fee |
| Digital Wallets | 1–3 business days | No fee |
| Bank Transfer | 3–5 business days | Subject to banking fees |
Additional Legal Clauses
- No Chargeback Policy: Clients agree not to file chargebacks or payment disputes before contacting OPTYP for resolution.
- Force Majeure: Refunds are not applicable in events beyond our control (natural disasters, cyber incidents, etc.).
- Compliance: This policy aligns with India’s Consumer Protection Act and applicable global e-commerce laws.
- Currency: All refunds are processed in the original payment currency.
Policy Amendments & Jurisdiction
OPTYP reserves the right to update or modify this Refund Policy at any time without prior notice. Updated policies will be reflected on this page with an updated date.
This policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
Need Assistance with a Refund?
Our dedicated support team is here to help resolve your concerns swiftly and fairly.
Email: info@optyp.com
Contact Page: Visit Our Contact Page
Typical response time: within 24 hours (Mon–Fri).